If you have trouble accessing VOD content there are a few things you can try:

  1. Exit the VOD content menu for a few minutes and then start all over again. Since the content is constantly being updated restarting the process can help.
  2. Reset your box.  You do this by unplugging the power cord for your receiver from the wall for a few seconds and then plugging it back in. Your TV will work right away after plugging it back in but it can take up to 20 minutes for all the guide and VOD menu information to reload.
  3. If neither of these tips helps, please call our office for assistance. Call 1 570-282-6121, we have Customer Representatives in our office 24/7 to answer your questions.